J.A. Chatman

Operations Manager
“If the team can focus on clients without thinking about process, I’ve done my job.”

Joseph Responds to Key Questions

What does operational excellence mean at ResilientTech Advisors?

Operational excellence at RTA means clarity, consistency, and reliable follow-through. My role is to keep communication and coordination sharp, both internally and with our clients, and reduce friction so consultants can focus on delivery and the firm can scale.

How do you turn advisory recommendations into repeatable, auditable execution?

I translate recommendations into defined tasks with clear owners and realistic timelines. I create streamlined, repeatable processes supported by templates and checklists that keep execution consistent across engagements so progress is trackable and auditable.

What do you standardize first to reduce friction as an organization grows?

When intake, handoffs, and documentation follow consistent processes, teams move faster with fewer errors and less rework. From there, I standardize how information flows across the organization so updates, expectations, and decisions stay clear and accessible as the team grows.

How do you support consultants so they can focus on high-value client work?

I handle coordination, tracking, and internal follow-ups so consultants can stay focused on delivery. By keeping workflows organized and deadlines visible, I make it easier for the team to spend their time where it matters most.